Data protection

MAMMYBOX SIA hereby declares that the information and personal data you have provided in connection with the purchase made in online store, for the purpose of billing and for the delivery of the purchase, will be collected, processed and stored in accordance with the requirements of the European Union legal acts regarding the person data protection. By submitting your data, you agree that the data is processed and stored in the time of processing of all the data specified herein, as well as in the cases specified in regulatory enactments, after the initial processing of data for as long as necessary. The collected data will not be transferred to third parties, except for the necessary information for the delivery of the courier mail (SIA DPD Latvija; OMNIVA Ltd.; TNT Latvia SIA), if this is necessary for the purposes of the data processing specified herein, or if such an obligation is imposed by the regulatory enactments. You have the right at any time to request the renewal of your data, information about the use of your personal data, and to request the deletion of your data.

1. General provisions

1.1. The seller of the goods offered on this online store Mammybox SIA, hereinafter, the Seller, and the person placing the order, hereinafter, the Buyer.
1.2. After the confirmation of the Buyer (reading the Terms and Conditions and marking the box for “I agree to the terms and conditions”) these terms and conditions of the purchase and sale of the Goods (hereinafter - the Terms and conditions) shall become a binding legal document which provides the rights and obligations of the Buyer and the Seller, the terms of the purchase and payment of the Goods, shipping and returns, liability of the parties and other provisions related to the purchase and sale of the goods on the online store 
1.3. The Seller reserves the right to make amendments or corrections to these Terms and conditions at any time. Any corrections of the Terms and conditions shall be applicable to orders made pursuant to these Terms and conditions.

2. Purchase and sales contract validity

2.1 The contract between the Buyer and the Seller shall be considered to be signed from the moment the Buyer has placed the selected item in the shopping cart and confirmed that he or she is aware of and agrees to the Terms and conditions.
2.2.  shall not be liable for providing the Buyer any additional information to receive their consent for the conclusion of this contract. It shall be considered that the  confirms the order from the moment it is made.

3. Consumer's rights

3.1. The Buyer is entitled to purchase the goods on the online store pursuant to the procedure laid down in these Terms and conditions and the online store.
3.2. The Buyer is entitled to withdraw from the goods purchase and sales contract with the store  by notifying the Seller in writing (by e-mailing to [email protected] and indicating the order number).
3.3. The Buyer is not entitled to use the right of withdrawal to return the goods in the following cases:
3.3.1. in case the returned goods are customized for the Buyer or in accordance with the instructions of the Buyer;
3.3.2. in cases it is not permitted to withdraw from the purchase and sales contract pursuant to the laws of the Republic of Latvia.
3.4. The Buyer is entitled to use their legitimate right to return the goods only of the goods and the packaging is not damaged, its appearance is unchanged and the goods are unused.

4. Obligations of the Buyer

4.1. The Buyer shall accept the goods in accordance with the procedure laid down in the Terms and conditions and shall pay the appropriate amount.
4.2. By using the online store  the Buyer is obliged to comply with these Terms and conditions and act in accordance with the laws of the Republic of Latvia.

4.3. In case the Buyer refuses to accept the delivered goods without a substantial reason, the Buyer is obliged to pay for the delivered goods.

5. The rights of the Seller

5.1. The Seller is entitled to cancel the Buyer’s order without prior notice in case the Buyer has not made the payment for the goods within 3 (three) business days, if the selected payment method is not payment upon delivery.
5.2. If the Buyer chooses to make the payment for the purchase upon delivery, the Seller shall contact the Buyer by calling the number provided. The Seller is entitled to cancel the order without prior notice if the Seller is unable to contact the Buyer within 2 (two) business days.
5.3. is entitled not to conclude a Purchase and sales contract with a specific Buyer who has made an order and has returned the goods 2 or more times during the previous 12 months.
5.4.  is entitled to conclude the Purchase and sales contract in case there are no goods in stock.

6. Obligations of the Seller

6.1. The Seller is obliged to provide the Buyer the opportunity to use the services offered by the online store  pursuant to the terms and conditions provided in these Terms and conditions and the online store.
6.2. The Seller shall deliver the goods to the address provided by the Buyer pursuant to these Terms and conditions.
6.3. In case the Seller is unable to deliver the goods ordered by the Buyer due to substantial reasons, the Seller shall offer alternative goods. If the Buyer refuses to accept alternative goods, in the case of prepayment, the Seller shall return the amount paid by the Buyer within 3 (three) business days.

7. Purchase fee, payment order and procedure

7.1. The Buyer shall order the goods on this website by specifying the type and amount of the goods to be ordered.

7.2. The Buyer may pay for the goods by using the payment tools integrated in the online store  or by paying the relevant invoice prepared by the Seller and sent to the Buyer’s e-mail. The invoice is prepared electronically and is valid without a signature.

7.3. The Buyer shall make the payment in one of the following ways:
7.3.1 By bank transfer - an advance payment where the Buyer prints out the order and goes to the nearest bank or uses the online banking system to make a payment to the account of
7.3.2 In cash or by card at the moment of delivery of the goods - the Buyer pays for the goods at the moment of delivery (delivery-acceptance) of the goods.

7.4. The Seller shall ensure that the goods are shipped out within 5 business days after the receipt of payment for the goods.

8. Delivery

8.1. Delivery is carried out by the Seller or its partner (courier).
8.2. The Seller shall deliver the goods to the Buyer in accordance with the Terms and conditions. These terms are not applicable if the necessary goods are not in Seller’s stock and the Buyer shall be informed about the lack of goods. In addition, in cases of exception, in force majeure circumstances, the Buyer agrees to delayed delivery.
8.3. When ordering the goods the Buyer shall provide a correct delivery address.
8.4. The delivery of the Goods is made to the Buyer or a delegated representative. In case the Buyer or the delegated representative is unable to accept the goods and the goods are delivered to the provided address and all other data provided by the Buyer are taken into account, the Seller shall not accept any claims for the delivery of goods to the wrong subject.
8.5. At the time of the delivery of the goods the Buyer shall check the appearance of the package together with the Seller or its partner. As soon as the Buyer signs the delivery receipt or other acceptance and delivery document for the package, it shall be considered that the package has been delivered in appropriate condition.
8.6. The delivery fee and detailed information about the delivery of goods is provided on the online store section “Shipping”.
8.7. In case the Buyer withdraws from the Purchase and sales contract pursuant to these Terms and conditions, he/she shall be liable for any direct expenses related to the return of the goods. Such amount shall be subtracted form the amount to be returned to the Buyer.
8.8. In all cases the Seller shall be released from liability for the violation of the terms of delivery if the goods are not delivered to the Buyer are delivered with delay due to the fault of the Buyer or any circumstances outside the Seller’s control.

9. Product quality warranty and expiration date

9.1. All goods are provided with the guarantee provisions laid down by the manufacturer. In case the product is damaged during the warranty period, it will be repaired free of charge. 
9.2. The specification of each product sold by is indicated in the document attached to the order.
9.3. The Seller shall not be liable for the differences of the color, shape or other parameters of the goods on the online store and the actual color, shape or size of the items due to the characteristics of the monitor used by the Buyer.
9.4. If the Seller does not provide warranty for specific items, the statutory warranty shall apply.

10. Return and exchange of goods

10.1. The return and exchange of gods shall be carried out in accordance with the Law on the Protection of the Consumer Rights.
10.2. The Buyer may use the right to return or exchange the goods within 14 (fourteen) days after the receipt of the goods by sending a refusal letter to the Seller. The refusal letter form is provided under the Terms and conditions.

10.3. The Buyer shall return the goods to the Seller within 7 days after sending the refusal letter. All expenses incurred in connection with the return of the goods to the Seller shall be borne by the Buyer. The Buyer shall return the goods by sending it by courier.

10.4. The product must be returned in the original and clean packaging. The Buyer must not damage the goods, its original appearance (this paragraph does not apply to goods that are returned due to quality issues). The Buyer must return the goods as a full set as received by providing the proof of purchase.
10.5. Section 12 Paragraph 6 of the Law on the Protection of the Consumer Rights of the Republic of Latvia provides that “the consumer shall be liable for maintaining the quality and safety of the goods during the period of enforcement of withdrawal rights”. The Seller reserves the right to refuse the Buyer to use the refusal rights or to withhold a compensation if the item is damaged by careless handling during use or due to non-compliance with the instructions, or the original packaging of the goods is lost or significantly damaged.

10.6. If a wrong item and/or a low-quality product is returned, the Seller shall exchange it for the correct products. In case the Seller does not have the exchange goods, he shall reimburse the Buyer the amount for the returned goods.
10.7. The Seller is entitled not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for the return of the goods set out in the Terms and conditions.

11. Liability

11.1. The Buyer is solely responsible for the data provided in the registration form. If the Buyer has submitted inaccurate data in the registration form, the Seller shall not be responsible for the related consequences.
11.2. The Buyer is liable for any disclosure of the registration data to third parties.
If a third party uses the services by using the registration data of the Buyer, the Seller shall consider such party the Buyer.

11.3. By entering the required information, placing the order the Buyer declares that he or she is aware and agrees that his or her data is used by the Seller to accept the Buyer’s order and deliver the goods pursuant to the requirements of the legislation of the Republic of Latvia.

11.4. The Seller shall be released from any liability for damages caused in the event the Buyer fails to read these Terms and conditions, disregarding the Seller’s recommendations and the Buyer’s obligations, even though such possibility is provided for him/her.
11.5. In case the online store includes links to the websites of other companies, organizations or individuals, the Seller shall not be liable for the content provided therein or their activities. The Seller has no control over such websites and is not the representative of these companies and individuals.
11.6. In case of any damages, the guilty party shall compensate all direct costs of the other party.

13. Final Provisions

13.1. The relations arising from these Terms and conditions shall be governed by the law of the Republic of Latvia.
13.2. Any and all disputes resulting from the performance of these Terms and conditions shall be settled by negotiation. In the event of failure of negotiation, the dispute shall be settled pursuant to the provisions of the law of the Republic of Latvia.

The refusal form is available here!